Once your order number is received, you just have to wait for our mail with the generation of the tracking number so that you can check the status of your order. I already received my order number, now what do I do? Remember that even so and the footwear does not suit you, you only need to give us notice to be able to make the corresponding change.

So you can add us as a contact or simply check that our responses reach your main tray.īecause our sizes are international sometimes they differ from those we are used to in Spain, so please refer to our size guide that you will find at the bottom of each page. Your email security filters the emails you talk to the most often and the brand new ones often go to referral inboxes. Why does the confirmation reach the Spam, Junk or Others tray? In case of not being found, just let us know your full name and contact telephone number in any of our service channels to review it together. The confirmation of your purchase arrives immediately to the email that you have left us in contact with, be sure to check the Spam, unwanted or other tray of your email as it is possible that it arrived there. I have not received my purchase confirmation

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